Prioritization Tools for Focused Execution
Help your team focus on what matters most with our prioritization tools.
The client
Mid-size company
Challenge
A client needed to document service requests across 14 departments within specific constraints, facing difficulties in prioritizing the overwhelming number of processes.
What We Did
- Data Analysis: Analyzed ticket data from the past six months to understand the types requests and issues.
- Custom Tool Development: Created a tool for subject matter experts in each department to identify and rate their services based on various parameters.
- Efficient Workshops: Conducted brief 30-minute workshops with each department, enabling all 14 departments to efficiently complete the identification and rating process without feeling overwhelmed.
- Automated Prioritization: The tool aggregated the information and used an algorithm to automatically label each service request as eligible or not, based on evaluation criteria and predetermined constraints. It then prioritized the requests and allocated a set number to each department.
Results/Benefits To Client
- Streamlined Decision-Making: Simplified the prioritization process, making it easy for employees to focus on high-impact tasks.
- Time and Effort Savings: Saved internal employees significant time and frustration by automating complex decision-making processes.
- Consistency and Clarity: Ensured consistent and transparent rules are applied across all departments.